When you own or work for a business, you will have to work with two types of clients. The individuals who understand the need for your services and the ones who are going to be hard to work with. Although, it would be fantastic to only work with the first group, you will, however, have […]
When your clients aren’t all sunshine and rainbows.
Filed Under: Blog Tagged With: clientele, clients, customer service, educate, Listen, negative clients, overcoming obstacles, positive customer service, smile, tension relief
It’s Not You, It’s My Business
It’s Not You? Sitting down with someone to hear the infamous “It’s not you, it’s me” phrase can be so disorienting. It does not matter if it is personal or business. It can throw you off your game. All of a sudden you are back on your heels. It is a complete mind game. You […]
Filed Under: Blog, Business, Entrepreneurs, Uncategorized Tagged With: business, Calls, Gate Keeper, Listen, marketing, matt carnaghi, Meeting, Products, Quality, relationship, sales, service, Understanding