When you own or work for a business, you will have to work with two types of clients. The individuals who understand the need for your services and the ones who are going to be hard to work with.
Although, it would be fantastic to only work with the first group, you will, however, have to deal with the group that will give you grey hair every now and then.
Instead of losing your cool, it’s time to handle your unruly clients in a professional, calm manner.
Listen and Educate
Sometimes, the root to all the problems is miscommunication between the
client and the business.
Whether you have sent over a campaign idea or wanted to brainstorm ideas, it’s important to be open to all possibilities. Ask questions like “Why don’t you feel like this would work?” or “Can I explain anything in greater depth?”.
If you can find the common ground to the problem, it’s time to educate them on what will work best for their needs.
You are the professional in your industry. You know what will work and what will be detrimental. Explain to them were you are coming from and that you are doing what’s best for their business. This may not always reach them, but at least you tried!
Clear Your Head and Don’t Dwell On The Situation
You are at your wits end and can feel the tension building in your brain. However, you still have work that needs to be done.
The best advice that can be given is to clear your mind. Use your best tension relief method such as take a walk, listen to some music, or talk the situation out with someone that you trust.
Don’t give the tough client the benefit that they have gotten under your skin. Pick yourself up, dust yourself off, and move one.
Smile Through It
Even though you may dread it, these particular individuals are still your clients.
Instead of leading on that this is a negative point to your day, do whatever you can to stay positive and get the job done. Give yourself a pep talk, smile while you’re on the phone, reward yourself when the tasks get done, or ask your coworkers for help.
Remember, they are people too! If you stay positive, you could be the bright spot in their day.
In an ideal world, we would love to have clientele that will listen, understand, work hand-in-hand with you, but that may not always be the case. Everyone will have to encounter a difficult person at some point in their professional career.
Instead of losing your cool, choose to face the challenge and overcome it.
Lynsey Hentrich | Instagram: lynsey_hentrich94 | Twitter: @LynseyH94 | Linkedin: Lynsey Hentrich
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